FAQ Page

Where is your Spa Located?

Our 10 sq. ft. European Day Spa is located at 533 N. La Cienega Blvd., half a block south of Melrose Ave., in the city of West Hollywood. 

Where are your products made?

We proudly make all of our products in Los Angeles, California and have since 1979. Our manufacturing facilities, headquarters, and flagship skin care spa are all located within a few miles of each other. This allows us to maintain our superior standards of quality control over production, packaging, and shipping. This also allows us to support our local community. Made in Los Angeles, Raya products are sold throughout the United States and all around the globe for almost 40 years. 

Do you test on animals?

We are cruelty free. We DO NOT test on Animals.

 

 

 

What is the expiration date for my product?

Most of our products have a shelf life of 2 years from the date of purchase.

How can I get product samples?

Our samples are very popular, and are limited to availability. We try to send samples with every purchase order, but can not send them separately. The samples are prepared in advance, and designated for each day, so unfortunately we can not take specific sample requests. 

If I am an Esthetician or a  Medspa Doctor, how can I open a professional Raya Account?

To open an account, you must be a skin care professional. You can request to open an account by visiting our site for professionals: rayalab.com .

Do you ship Internationally?

We currently only ship within the US.
Our international customers often have friends or family purchase in the US, then forward orders to them abroad. 

What shipping services do you use?

Depending on the size of your order, it will be shipped through either USPS, UPS or FedEx. To expedite your order you can also choose Next Day Air, 2nd Day Air, & 3 Day Select at an additional cost.
Most orders will ship within 3-5 business days. All orders are shipped from Los Angeles, California, USA. 

We take great care to ensure that your order is correct. Each order is triple checked for accuracy. In the unlikely event that you should receive a package that has a missing, incorrect, or damaged item, make sure to notify us within 48 hours of delivery to qualify for replacement. Take a picture of the damaged or incorrect item and email us your picture and invoice number to contact@rayalab.com.

What is your return policy?

We accept exchanges or returns for product purchases and will issue a full refund upon receiving your items within 14 days (2 weeks) of the Delivery date. All returns must be pre-approved by our customer service team. 

Please follow these return instructions:

  1. Items must be in their original containers and at least 3/4 full.
  2. Contact Customer Service at 1-800-525-7292 to obtain an RMA# (Return Merchandise Authorization Number).
  3. Make sure to put your RMA# on the original purchase invoice and place into the return package.
  4. Mail your package to :

Raya Returns
12550 Saticoy St. South
North Hollywood, Ca 91605

What payment terms do you accept?

Online orders are paid with Credit Card, Paypal, ShopPay or GPay at checkout.